Style & Spa operates under the philosophy that you treat others as you would like to be treated. In fact, outstanding customer service is what defines us.
Returns and Exchanges
TAKE OUR 60-DAY “SERENITY” SKIN CHALLENGE
If you are not completely satisfied with our products, we encourage you to contact us within 60 days of purchase for a COMPLETE REFUND minus shipping & handling fees.
If your package arrives damaged or if you receive an incorrect item, you must contact us within 5- business days from the date you received your order.
Damaged products will be replaced with another copy of the same item.
NO returns will be accepted without a Return Merchandise Authorization (RMA) number. Please contact us to obtain an RMA.
If you are returning a package, please use an insured and prepaid method (Style & Spa of Peace) recommends UPS or FEDEX) for your own protection.
Shipping and handling fees are not refundable on returns.
NO CASH REFUNDS.
Style & Spa Guarantee:
If you are not completely satisfied with your purchase, return within 7 days from the date of purchase for a future exchange or gift certificate. (Excluding shipping and Handling). Sign up today for 10% off your first order.
Methods of Payment
Style & Spa accepts the following major credit cards: Visa, MasterCard, American Express and Discover.
Personal checks are accepted, but orders will not be shipped until the check has cleared.
We do not accept COD orders.
Your credit card will be charged on the date the order is processed.
Shipping Rates and Delivery Schedules
Standard Shipping Rate Options
Please use the chart below to estimate the standard shipping charge for your order using UPS GROUND SERVICE. Purchases orders $120.00 And over FREE! Please note that we cannot ship UPS Ground to PO Boxes therefore normal shipping rates apply.
|$0.01 - $15.00
|$15.01 - $30.00
|$30.01 - $70.00
|$70.01 - $120.00
Priority Shipping Rate Option
Please use the chart below to estimate shipping charges for your order using UP2 or UPS Two Day Service.
|$0.01 - $75
|$75.01 - $175
|$175.01 - $275
|$275.01 - $325
|$325.01 - $2,000
P.O. Box shipments and orders destined for Alaska, Hawaii and the U.S. Territories (Puerto Rico, Guam, and U.S. Virgin Islands), are not eligible for this service.
Shipping Your Order
Orders are shipped on Business Days only.
P.O. BOXES AND APO/FPO ADDRESSES: Most items may be shipped to a P.O. Box or Military APO/FPO addresses. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service. Priority shipping methods (Overnight or 2nd Day service) are not available.
Standard: Orders usually arrive at their destination 5 to 10 Business Days after they are received.
For your protection, your package can be sent Signature Required at your request. Please specify on the Check out page in the special instructions box.
Express Shipping: Mark your product selections, complete your order online, and select your preferred shipping method. Review and print your order.
Call Style & Spa customer service representatives at (773) 540-6986 for follow-up with any shipping questions.
Orders shipping to Canada are processed and shipped within 5-10 business days. We only ship via UPS, please expect delivery within 5-10 business days from ship date. Please note: All orders shipping to Canada are subject to applicable duties and taxes and are the responsibility of the customer. Please check with your local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.
(UPS will not forward packages to Canada without a valid phone number. Please provide a valid phone number with your order.)
Alaska, Hawaii, U.S. Territories
We accept orders being shipped to Alaska, Hawaii and the U.S. Territories (Puerto Rico, Guam, and U.S. Virgin Islands). All orders shipping to these locations must select UP2 - 2nd Day Priority (We cannot ship UPS Ground to these locations). There will be an additional $10.00 added to all orders shipped to these locations.
Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply.
Priority shipping methods (Overnight or 2nd Day Service) are not available for certain locations in Alaska, Hawaii and the U.S. Territories.
Were sorry products can only be billed or shipped to destinations within the United States and Canada. We apologize for any inconvenience.
Rules and Restrictions
Special handling required as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. We comply with these regulations; therefore the shipment of some products to certain locations may not be possible.
If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide an alternative physical address in the United States to which we can deliver, we will be happy to ship your full order.
ALL PURCHASES ARE SUBJECT TO BANK AUTHORIZATION PRIOR TO PROCESSING. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED. IF YOUR ORDER CANNOT BE PROCESSED, AN EMAIL NOTIFICATION WILL BE SENT.
Orders & Additional Subject Matter
We attempt to keep our website, www.styleandspa.com up to date, but occasionally product(s) may be on back order, or out of stock. However, under such circumstances, Style & Spa will attempt to contact you with other product options.
Include your daytime telephone number so that a representative can contact you with questions.
Prices and product availability are subject to change at any time without prior notification.
Placing Your Order Online
Online Ordering: Available 24 hours per day, 7 days a week.
Telephone Ordering: Available 9 a.m. to 3 p.m. Pacific Time, Monday through Friday, excluding federal holidays. Complete your order online, but do not submit it. Go to your shopping basket to review your order, print it, and call us at (773) 540-6986. Online specials, coupons, & incentives will not apply unless stated otherwise in offer.
All prices are in U.S. dollars.
ALWAYS PRINT YOUR ORDER FOR YOUR RECORDS (by pressing the print key in your browser) BEFORE PRESSING THE SUBMIT BUTTON.
Processing Your Order
Most orders are processed 5 to 10 Business Days after they are received AND process by a Style and Spa representative. (Business Day: Monday to Friday, except for federal holidays). Orders placed on Saturday and Sunday is considered received on the next Business Day.
Receipt of Order Confirmation: If you do not receive a Receipt of Order confirmation by email within 3 Business Days, you should contact us at (773) 540-6986.
We will contact you at the daytime telephone number provided, if we have questions about products ordered, payment, product availability, etc.
Style & Spa have taken important measures to ensure the security of your transaction. The data you send is strongly encrypted with the industry standard security protocol that Style & Spa uses to communicate with secure browsers like Netscape and Internet Explorer. You can confirm that you are in a secure area by looking for the closed padlock symbol on your browser.
We guarantee that it is 100% safe to shop on our website.
Style & Spa does not offer franchise opportunities, and presently does not engage the services of independent sales consultants.
The entire contents of Style & Spa website, which includes all text, and all images are protected under U.S. and international copyright law.
With the exception of fair use by our customers, it is unlawful to copy or reproduce any of the content of this website.
Unauthorized commercial use of text or images from this website is specifically not permitted and is illegal.
At Style & Spa we find peace comes within and our natural ingredients, elegant products help you express that inner beauty with Style & Ease.